At CustomtshirtHub.com, we strive to provide high-quality custom and regular t-shirts to our customers. Your satisfaction is our priority. If you encounter any issues with your order, please review our return and exchange policy below.

ADDITIONAL

Last updated on Jul 28 2024

MD IMRAN believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

MD IMRAN does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the MD IMRAN, it’ll take 6-8 days for the refund to be processed to the end customer.

Contact Us for More Details

1. Exchange Policy

Eligibility for Exchange:

  • Size Issues: If the size of the t-shirt you ordered does not fit, we offer an exchange for a different size. Please ensure the t-shirt is unworn, unwashed, and in its original condition with tags intact.
  • Damaged Products: If you receive a damaged product, we will exchange it for a new one. Please report the damage within 7 days of receiving the product.

Exchange Process:

  1. Contact Us: To initiate an exchange, please contact our customer service team at contact@customtshirthub.com with your order number and details of the issue.
  2. Return Shipping: Ship the item back to us. Customers are responsible for the return shipping costs. However, if the item was damaged or incorrect, we will cover the return shipping costs.
  3. Exchange Confirmation: Once we receive the item and verify its condition, we will process the exchange and send the replacement item. You will receive an email confirmation with tracking information once the new item is shipped.

2. No Refunds Policy

  • Custom T-Shirts: Due to the personalized nature of custom t-shirts, we do not offer refunds. Exchanges are only available for sizing issues or if the product is damaged upon arrival.
  • Regular T-Shirts: For regular t-shirts, refunds are available in some cases. Exchanges are available under the same conditions as mentioned above.

3. Conditions for Exchange

  • The item must be in its original condition, unworn, unwashed, and with all original tags and packaging.
  • The request for an exchange must be made within 7 days of receiving the order.
  • Customizations and personalizations (such as custom prints or embroidery) cannot be changed or refunded.

4. How to Return an Item for Exchange

  • Step 1: Email us at [Contact Email] with your order number, reason for exchange, and desired replacement size or details of the issue.
  • Step 2: After receiving our confirmation, pack the item securely and include the original receipt or proof of purchase.
  • Step 3: Ship the item to the following address:

5. Payment and Refund Policy

  • Exchanges will be processed within 5-7 business days after receiving the returned item.
  • We do not offer cash refunds. If an exchange is not possible, a store credit will be issued for future purchases.

6. Contact Us

For any questions or concerns regarding our return and exchange policy, please contact us at:

We appreciate your understanding and cooperation in ensuring a smooth and efficient exchange process.