Welcome to the CustomtshirtHub.com FAQ page! Here you’ll find answers to the most common questions about our products, ordering process, and policies. If you have any other questions, please don’t hesitate to contact us.
1. Ordering and Payment
Q1: How do I place an order on CustomtshirtHub.com?
To place an order, simply browse our products, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and billing details, and complete the payment process.
Q2: What payment methods do you accept?
We accept various payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- UPI (Unified Payments Interface)
- Digital Wallets (Paytm, Google Pay, PhonePe, etc.)
- Net Banking
- Cash on Delivery (COD)
All online payments are processed securely through Razorpay.
Q3: Can I use multiple payment methods for a single order?
Currently, we only support one payment method per order. You can choose from the available payment options at checkout.
Q4: Is it safe to use my credit/debit card on your website?
Yes, it is completely safe. Our payment gateway, Razorpay, uses advanced encryption technology to protect your payment information. We do not store any of your card details on our servers.
Q5: Can I cancel or modify my order after placing it?
You can request to cancel or modify your order within 24 hours of placing it. Please contact our customer service team at contact@customtshirhub.com or call us at +91 9871980070 as soon as possible. After 24 hours, orders may not be modified or canceled due to the processing of custom and personalized items.
2. Shipping and Delivery
Q1: What are your shipping options and charges?
We offer standard shipping across India, which is free for all orders. For express shipping options, additional charges may apply, depending on your location and the size of the order.
Q2: How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. Custom t-shirts may require an additional 2-3 days for processing. You will receive a confirmation email with tracking information once your order is dispatched.
Q3: How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also log in to your account on CustomtshirtHub.com and view your order status.
Q4: Do you offer international shipping?
Currently, we do not offer international shipping. We are working on expanding our services to cater to international customers in the future.
Q5: What should I do if my package is delayed?
If your package is delayed beyond the estimated delivery time, please contact our customer service team at contact@customtshirhub.com with your order number. We will investigate the issue and provide you with an update.
3. Returns and Exchanges
Q1: What is your return and exchange policy?
We offer an exchange policy for size issues and damaged products. Please refer to our Return and Exchange Policy page for detailed information on eligibility and procedures.
Q2: How do I request an exchange for a different size?
To request an exchange, please contact us at contact@customtshirhub.com within 7 days of receiving your order. Provide your order number and the new size you require. You will need to return the original item in its original condition, unworn, and unwashed.
Q3: What should I do if I receive a damaged product?
If you receive a damaged product, please email us at contact@customtshirhub.com within 7 days of delivery with your order number and photos of the damage. We will arrange for an exchange or provide store credit.
Q4: Can I return or exchange custom t-shirts?
Due to the personalized nature of custom t-shirts, we do not accept returns or exchanges for these items unless they are damaged upon arrival. Please ensure that you double-check your customizations before placing the order.
Q5: Who pays for the return shipping?
For size exchanges, customers are responsible for return shipping costs. However, if the product is damaged or incorrect, we will cover the return shipping charges.
4. Product Information
Q1: How do I choose the right size?
Each product page includes a size chart to help you select the correct size. If you need further assistance, please contact our customer service team at contact@customtshirhub.com.
Q2: What types of t-shirts do you offer?
We offer a variety of t-shirts, including round neck t-shirts, polo t-shirts, full sleeve t-shirts, and Chinese collar t-shirts. Customization options are also available for personalized designs.
Q3: What materials are your t-shirts made of?
Our t-shirts are made from high-quality cotton and cotton blends, designed for comfort and durability. The specific material composition is listed on each product page.
Q4: Can I customize my own t-shirt design?
Yes, we offer custom t-shirt printing services. You can upload your design or create one using our design tool on the product page. Please note that custom orders are final and cannot be returned or exchanged unless there is a defect.
Q5: How should I care for my t-shirts?
To maintain the quality of your t-shirts, we recommend washing them inside out in cold water, using a gentle cycle, and avoiding bleach. Hang or tumble dry on low heat.
5. Account and Support
Q1: How do I create an account on CustomtshirtHub.com?
To create an account, click on the “My Account” link at the top of the page and select “Register.” Fill in the required information and click “Submit.” You will receive a confirmation email to verify your account.
Q2: What should I do if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you a link to reset your password.
Q3: How do I contact customer support?
You can contact our customer support team via email at contact@customtshirhub.com or call us at +91 9871980070. Our support hours are Monday to Friday, 9 AM – 6 PM IST.
Q4: Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotions. To stay updated, subscribe to our newsletter or follow us on social media.
Q5: How can I provide feedback about my experience?
We value your feedback! Please share your experience with us by emailing contact@customtshirhub.com. Your input helps us improve our products and services.