At CustomtshirtHub.com, we strive to provide you with an excellent shopping experience by ensuring your orders are delivered safely and promptly. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website.
1. Shipping Locations
We currently offer shipping across India. We are working towards expanding our shipping services to international locations in the future. Please stay tuned for updates!
2. Shipping Options and Charges
Standard Shipping:
- Cost: Free for all orders.
- Delivery Time: 5-7 business days from the date of dispatch.
- Availability: Available across all serviceable pin codes in India.
Express Shipping:
- Cost: Calculated at checkout based on the destination and weight of the package.
- Delivery Time: 2-4 business days from the date of dispatch.
- Availability: Selected pin codes in India. If express shipping is available for your location, the option will appear at checkout.
Cash on Delivery (COD):
- Cost: Additional ₹50 COD fee.
- Availability: Available in select regions. Please check availability at checkout.
3. Order Processing Time
- Standard Orders: Orders are processed within 1-2 business days.
- Custom Orders: Orders for custom t-shirts may require an additional 2-3 days for processing due to the personalization process.
You will receive an email confirmation once your order has been processed and shipped, including tracking information.
4. Delivery Time and Tracking
Delivery times are estimates and may vary depending on factors such as shipping location, courier availability, and public holidays. We partner with reputable courier services to ensure timely delivery. Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the courier’s website.
5. Shipping Restrictions
- We do not deliver to PO Box addresses or remote locations that are not covered by our courier partners.
- Orders are processed and shipped on business days only (Monday to Friday, excluding public holidays).
6. Undeliverable Packages
In the event that a package is returned to us as undeliverable due to incorrect address information provided by the customer, refusal to accept the delivery, or failure to pick up the package from the courier, we will contact you to arrange re-shipment. Please note that additional shipping charges may apply.
7. Lost or Damaged Packages
CustomtshirtHub.com is not liable for any products lost or damaged during shipping. If you receive your order in a damaged condition, please contact us immediately at contact@customtshirhub.com with your order number and photos of the damage. We will work with the courier to resolve the issue and provide a replacement if necessary.
8. Shipping Policy for Custom Products
Custom products, including personalized t-shirts, are made to order. Please allow extra time for the processing and delivery of these items. We will keep you informed of the status of your custom order via email.
9. International Shipping
At this time, we do not offer international shipping. We are actively working on expanding our services to include international destinations in the future. Please check back for updates.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or your order, please feel free to contact our customer service team:
- Email: contact@customtshirhub.com
- Phone: +91 9871980070
- Address: [Your Business Address]
We are committed to providing you with a seamless shopping experience and will do our best to address any issues promptly.